Privacy Policy

L.A.U.G.H.E.™ Masterclass Privacy Policy

This Privacy Policy explains how personal information is collected, used and protected in connection with registration for and participation in the L.A.U.G.H.E.™ online masterclass.

1. Data Controller

The controller responsible for the processing described in this notice is: Name: Maryam Rezaei, Address: Greece, Email: hello@laughesystem.com

2. Information We Collect

Depending on your registration and participation, we may process:

  • Your name and email address.
  • Your professional title, organization or country, if requested.
  • Your selected masterclass date and registration details.
  • Payment status and transaction references.
  • Attendance information and communications relating to your booking.
  • Feedback, survey responses and testimonials that you voluntarily provide.
  • Limited technical information necessary for online participation and service administration.

Payment-card information is handled by the designated payment providers. We do not ordinarily receive or store complete payment-card details.

3. How We Use Your Information

Personal information is processed for the following purposes:

  • Registration and delivery: To administer bookings, confirm participation, provide access instructions and deliver the masterclass.
  • Payment administration: To verify payments, manage refunds and meet applicable accounting and tax obligations.
  • Participant communication: To provide necessary information about scheduled sessions, cancellations, transfers and technical arrangements.
  • Feedback and improvement: To request and review voluntary feedback about the learning experience and improve future masterclasses.
  • Testimonials: To publish identifiable participant feedback only where appropriate permission has been obtained.
  • Optional marketing: To send information about future masterclasses or L.A.U.G.H.E.™ offerings where there is a valid legal basis, including consent where required.
4. Legal Bases for Processing

Depending on the purpose, we rely on:

  • Performance of a contract for booking and delivering the masterclass.
  • Compliance with legal obligations for relevant accounting and tax records.
  • Legitimate interests, where applicable and appropriately assessed, for service administration and improvement.
  • Consent where required, including for certain marketing communications and identifiable testimonials.

Where processing relies on consent, you may withdraw that consent at any time.

5. Third-Party Service Providers

We may use external service providers to deliver the masterclass and administer registrations, including:

  • Luma: Event registration and booking administration.
  • Stripe and associated payment providers: Secure payment processing.
  • Zoom: Online delivery of the masterclass.

These providers may process personal information under their own applicable privacy notices and contractual arrangements. We do not sell participants' personal information.

6. International Data Transfers

Some service providers may process personal data outside the European Economic Area. Where international transfers occur, we will use the safeguards required by applicable data protection law, such as adequacy decisions or appropriate contractual protections, as applicable.

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this notice.

  • Booking and payment records are retained for the period required by applicable accounting, tax and legal obligations.
  • Administrative and attendance records are retained for 6 months.
  • Feedback responses are retained for 1 year, unless anonymized or deleted earlier.
  • Marketing contact details are retained in accordance with the applicable consent or other lawful basis and retention policy.

Retention periods will be reviewed and applied in accordance with relevant legal obligations.

8. Online Participation and Recording

The masterclass is delivered through Zoom. Participants may choose whether to activate their cameras, subject to any participation requirements clearly communicated before booking.

The Organizer does not intend to record participant discussions. Any change to this practice will be communicated in advance, with the required legal arrangements. Participants are encouraged to respect the privacy and confidentiality of others.

9. Feedback and Testimonials

Following the masterclass, participants may receive an invitation to provide feedback.Providing feedback is voluntary.

Identifiable feedback will not be published as a testimonial without appropriate permission. Participants may contact us regarding the withdrawal of consent for future testimonial use.

10. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion or restriction of processing.
  • Object to certain processing.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact [hello@laughesystem.com]. You may also lodge a complaint with the Hellenic Data Protection Authority or another competent supervisory authority.

11. Security

We use appropriate organizational and technical measures, including relevant third-party security controls, to protect personal information against unauthorized access, loss, misuse or disclosure. No internet-based system can guarantee absolute security.

12. Changes to This Policy

This Privacy Policy may be updated to reflect changes in our services, providers or legal obligations. The latest version will be made available on the L.A.U.G.H.E.™ website, with its revision date.

13. Contact

For questions concerning this Privacy Policy or the processing of your personal information, contact:[hello@laughesystem.com]

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