The behaviors we overlook can have the greatest impact.
Most leaders recognize the importance of trust, communication and collaboration, however understanding their importance does not necessarily mean being aware of the everyday behaviors that strengthen or undermine them.
Even experienced professionals can unintentionally discourage people from speaking up, create defensiveness or weaken trust through the way they interact with others.
The challenge is not always knowing what to do but recognizing what we actually do, particularly under pressure.
This interactive masterclass examines the subtle behaviors that influence how people experience leadership, interact with colleagues and contribute to team performance.
Through realistic workplace video scenarios, behavioral observation, interactive questions and guided reflection, participants will examine the difference between intention and impact, challenge familiar assumptions and recognize behaviors they may previously have overlooked.
This is not another presentation about communication techniques! It is an opportunity to examine the human behaviors that determine how effectively those techniques are applied in real working situations.
Designed for CEOs, senior executives, managers and team leaders across all business functions, including HR, Operations, Sales, Marketing and Finance.
It is particularly relevant for professionals who lead teams, influence workplace culture or want to better understand the human dynamics behind trust, collaboration and leadership effectiveness.
No previous knowledge of L.A.U.G.H.E.™ is required.
The same live, interactive masterclass is offered on different dates.
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With 27 years of experience across entrepreneurship, business transformation, consulting and people development, Maryam works at the intersection of human behavior, organizational dynamics and business performance.
She is the creator of the L.A.U.G.H.E.™ system, a measurable and scalable Human-Transformation System designed to systematically develop trust within teams and between leaders and employees.
Her work focuses on the everyday behaviors that shape how people listen, communicate, collaborate and respond to one another, particularly under pressure.
These Booking Terms apply to registrations for the L.A.U.G.H.E.™ online masterclass, delivered by Maryam Rezaei, referred to below as "the Organizer."
The L.A.U.G.H.E.™ Masterclass is a live, interactive online learning experience delivered via Zoom. Each session is limited to a maximum of nine participants. Registration is confirmed once payment has been successfully completed and a confirmation email has been issued. Participants are responsible for providing accurate contact information and ensuring that they can access Zoom using a suitable device and internet connection.
The participation fee is displayed before registration and includes applicable taxes as stated at checkout. Payments are processed securely through the designated third-party registration and payment providers. Any applicable invoice or receipt will be issued in accordance with relevant tax regulations.
If the Organizer cancels a scheduled masterclass, registered participants will be offered:
Refunds will be initiated promptly through the original payment method, subject to payment-provider processing times and applicable legal deadlines. If a session must be postponed, participants will be offered the revised date or a full refund. The Organizer does not require a minimum number of participants for a session to proceed.
If a participant is unable to attend their booked session, they may request one transfer to a future L.A.U.G.H.E.™ Masterclass, subject to the following conditions:
If no eligible session is made available within that period, the Organizer will offer an appropriate alternative or refund. Requests received less than 48 hours before the scheduled start, or failure to attend without notice, do not automatically qualify for a transfer. Outside any applicable statutory cancellation or withdrawal rights, participant-initiated cancellations are non-refundable.
Nothing in these terms limits or excludes rights that participants may have under applicable consumer protection law.
Where a participant qualifies as a consumer and a statutory right of withdrawal applies to their online purchase, that right may be exercised within the applicable legal period, generally 14 days from the conclusion of the service contract.
Participants may exercise this right by sending an unambiguous withdrawal request to [hello@laughesystem.com]. Where the participant expressly requests that the service begin during the withdrawal period, the applicable legal provisions concerning services already performed will apply.Any legally required refunds will be processed in accordance with applicable law.
Participants are encouraged to contribute respectfully and to maintain the confidentiality of personal or workplace experiences shared by others. Participants should avoid disclosing confidential company information or identifying third parties without authorization.
The Organizer will not record participant discussions without providing advance notice and establishing an appropriate lawful basis. Participants are not permitted to record or redistribute the session without prior written authorization. Although respectful confidentiality is expected, the Organizer cannot guarantee the conduct of other participants.
All masterclass materials, videos, presentations, exercises and original L.A.U.G.H.E.™ content remain the intellectual property of their respective rights holders. Registration grants participants access to the booked session for personal professional learning only. Materials may not be recorded, reproduced, distributed, republished, commercially reused or incorporated into other training programmes without prior written permission.
Participants are responsible for their own internet connection, device and access to Zoom. If a significant technical issue on the Organizer's side prevents delivery of the session, participants will be offered a replacement session or a refund. Individual technical difficulties will be considered case by case, without affecting applicable statutory rights.
The Organizer may make reasonable adjustments to the session's content, format or delivery where necessary, provided these do not materially reduce the experience purchased. Material changes affecting the agreed service will be addressed in accordance with applicable law.
For registration, cancellation, rescheduling or refund enquiries, please contact:[hello@laughesystem.com]. These terms are governed by the applicable laws of Greece, without depriving consumers of mandatory protections available under applicable law. Nothing in these terms restricts any non-waivable statutory rights.
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